Arrive at least 30 minutes before your scheduled departure time. Seating is first come, first served. Trains depart on time and cannot be held.

The entrance is at 34600 Ardenwood Blvd., Fremont, CA. Parking is free. Please drive slowly — families with small children will be walking in the lot, especially after dark.

Show them on your phone at the check-in gate, or bring a printout of your confirmation. We recommend taking a screenshot in advance in case you lose cell service.

No. All sales are final. Refunds and exchanges are not available except when SPCRR cancels the event due to weather.

Late arrivals miss the train. No refunds or rescheduling are available. If your group arrives late, we also can’t guarantee you’ll be seated together.

No — tickets must be purchased online in advance.

Each train seats 86 passengers, so the most you can buy in one order is whatever is still available on that departure — up to 86. Larger groups should book early, or split across two departures.

Yes. Purchase 30 tickets per car in a single transaction, then email [email protected] for early boarding instructions.

About 20 minutes.

Spooky, not scary. No jump scares, no loud noises, no gore. Every scene is lit, and the actors and decorations are chosen for children under 12.

Children 6 and under must ride on an adult’s lap — both for safety and so they can see out the windows.

No food or drinks on board, because of the historic train cars. Water and baby formula are fine.

The cars are open-air, so dress for cool, foggy, or wet weather. A raincoat or poncho is a good idea if rain is forecast.

Children may wear costumes that stay within the outline of their body — no wings, extensions, or inflatable costumes. For safety, scary costumes, masks on teens and adults, and costume lights are not permitted.

Yes, for the queue. Strollers must be parked before boarding.

Trains run in light rain and wind unless conditions become unsafe. If we cancel, ticket holders are emailed the same night and refunded within 48 hours.

Yes — stay seated and turn off your flash. Please don’t block other passengers’ view. Remain seated for the whole ride unless a staff member tells you otherwise.

Only with prior written permission. Contact [email protected] to request authorization.

We are! Email [email protected] to volunteer. We’re always looking for Haunted Train actors, people to build, decorate, and strike the sets each night, gate and line staff, and more.

To join the museum and receive our newsletter, the Narrow Gauge Journal ($20/year), visit spcrr.org and choose SPCRR → Become a Member.